Return & exchange

You are always welcome to return or exchange items. Please see our return/exchange policy below.

Return

  1. Pack up the item(s). You can easily reuse the bag the product were sent in for the return.
  2. All goods must be returned unused and in same condition as when received with tags attached.
  3. Send the package to:

    Cecilie Copenhagen A/S
    Bredgade 34E, 4. sal
    1260 Copenhagen K
    Denmark

  4. Please make sure to send the package with distribution directly to the address above as we are not able to pick up your package at a parcel shop or postoffice.
  5. Once we have received the goods and inspected the return, we will transfer the amount to your account. Returns are at your own expense.
  6. You will receive a full refund within 14 days. We will refund your amount to the credit card on which goods were purchased.

Exchange

Purchased items are exchangeable into a different size. Follow the same steps as for return and make sure to mark it “exchange”. Exchanges are shipped to you free of charge.

Should you be interested in a different color or style, please return your item(s) to us and simply purchase the new piece separately at ceciliecopenhagen.com.

Please note

We do not take responsibility for items lost in shipping back. For your own safety we recommend you to keep the postage receipt with tracking number for both returns and exchanges.