Terms & conditions
Terms and conditions for the use of www.ceciliecopenhagen.com.
CECILIE copenhagen A/S
Bredgade 34E, 4
CVR no. 18 26 25 76
Email [email protected]
The following terms and conditions apply to all orders placed by the customer with Cecilie Copenhagen A/S at www.ceciliecopenhagen.com.
By using www.ceciliecopenhagen.com and/or placing an order, you agree to be bound by the terms and conditions set out herein. Please make sure you have read and understood the Terms & Conditions before placing your order.
All prices are shown including VAT. Payment can only be made via one of the following credit cards: VISA, VISA Dankort, Eurocard, Mastercard, Maestro or American Express. No extra fee is charged upon paying with a credit card.
Delivery is carried out by courier service or ordinary post. Usual delivery period is 2-8 business days after Cecilie Copenhagen A/S has received the order, and full payment has been made. In the event that stock levels were incorrect when the order was placed, Cecilie Copenhagen A/S reserves the right not to deliver an item. If Cecilie Copenhagen A/S is unable to deliver in accordance with the terms and conditions of the confirmed order, Cecilie Copenhagen A/S will contact you and give you the option of cancelling your order.
Cecilie Copenhagen A/S makes reservation for sold-out items, misspelling, typographical errors, price, tax and VAT changes. No claim can be made against Cecilie Copenhagen A/S regarding such errors and changes. The order is not complete, and the purchase agreement is not final and binding, until you have received an order confirmation e-mail or invoice e-mail from Cecilie Copenhagen A/S.
5. Right of withdrawal
As a customer being a consumer, you are entitled to, within 14 days after physical receipt of the goods purchased at www.ceciliecopenhagen.com to withdraw from the purchase without further reasons.
Pursuant to the Danish Act on Consumer Agreements (in Danish Forbrugeraftaleloven), a consumer is entitled to receive certain information, about the right to withdraw from the purchase. These details will follow from these Terms & Conditions.
When the customer uses his or her right to withdraw from the purchase, return of goods are to be sent back to Cecilie Copenhagen A/S within 14 days from notice of withdrawal. The customer will get the purchase price refunded as soon as possible and within 14 days after notification of withdrawal has been made. Receipt must provide basis of this right. However, no amount shall be payable until Cecilie Copenhagen A/S has had the opportunity to examine the returned goods. Furthermore, Cecilie Copenhagen A/S is entitled to subtract additional costs for sending the goods if the customer has chosen and ordered a more expensive shipping form than Cecilie Copenhagen A/S offered.
The right to withdraw does not apply, if the customer has used the goods in a way beyond what is normally allowed in a physical store and it is clear that the goods have a reduced sales value after the use. Basically, the reduced sales value is determined by the price that Cecilie Copenhagen A/S is able to sell the goods in their condition upon return. If there is no demand for the products the value is modest and in some cases of no value. Otherwise, the customer is entitled to return used goods.
Pursuant to section 18(2)(3) of the Danish Act on Consumer Agreements, the right to withdraw does not apply to purchase of goods, where the goods have been tailored to the customer’s individual needs and specifications (e.g. products produced in accordance with customers' specification).
The right of withdrawal does not apply to other customers than consumers defined as a physical person acting on his or her own behalf outside his or her profession. The notice of withdrawal must be an unequivocal statement sent to:
Cecilie Copenhagen A/S
E-mail [email protected]
6. Right of complaint
When shopping at www.ceciliecopenhagen.com you have 2 years statutory right of complaint. This means that you can either get the purchased goods repaired or replaced, refund of the purchase price or a reduction in price, depending on the specific situation.
We will refund reasonable freight costs, which you may have in connection with the return of the product when the claim is justified.
The product must always be returned in protective packaging and receipt must provide basis of this right.
At Cecilie Copenhagen we are very attentive to the need for appropriate protection and responsible processing of all personal information that we receive and we give data security and confidentiality high priority. This Personal Data Policy sets out clear guidelines for how Cecilie Copenhagen will process your personal information and we update our policy on an ongoing basis, in accordance with internal processes and applicable legislation.
Cecilie Copenhagen assures full confidentiality in respect of your personal data. We are responsible for personal data that is submitted via www.ceciliecopenhagen.com, and we will only disclose your information to third parties in connection with the service that we deliver to you.
The following is an account of how we use the personal information you leave and/or submit when you visit our website and when you use the various services on our website.
Data controller and contact information
This website is owned and operated by:
Cecilie Copenhagen A/S
Bredgade 34e, 4.sal
1260 Copenhagen K
Collection of information
Cecilie Copenhagen collects information about you when you actively submit information to www.ceciliecopenhagen.com, subscribe to the newsletter, place an order, participate in competitions and/or participate in other activities on the website. You will always be informed in connection with the collection of personal information about you. The personal information that we collect can include, for example, your name, your email address, your private address, your phone number and similar identification data, information about an online purchase and on your navigation of the website.
When submitting information, you will always be informed whether the input is voluntary or a requirement for the implementation of the desired action, such as completing a transaction in our webshop.
We collect your personal information in one or more of the following cases:
• When you make an online purchase at www.ceciliecopenhagen.com
• When you subscribe to Cecilie Copenhagen’s newsletter
• When you create a customer account at www.ceciliecopenhagen.com
• When you take part in one of Cecilie Copenhagen’s competitions
Even if you use your email address in more than one of the above cases, your details will be only collected and registered in a single location. This allows your information to be reused, for example, when you make a purchase with us, while at the same time ensuring that you do not receive the same marketing material from Ganni more than once.
Subscribing to our newsletter
Entering your details and subscribing to the newsletter means that you are giving Cecilie Copenhagen your consent to collect and process your personal information, for the purpose of sending you our newsletter. Only Cecilie Copenhagen will receive and be able to access to your information and you may withdraw your consent.at any time. To find out more about your rights, please read our Personal Data Policy.
When you create a Cecilie Copenhagen account
When you create an account with Cecilie Copenhagen, your personal information will be processed in accordance with current personal data legislation. This means that your personal information is treated as confidential. The purpose of collecting your information is to create a Cecilie Copenhagen account for you, where you can access your order history, see tracking links and proceed more quickly through the check out process. Completing the above form and creating an account means that you are granting your consent to Cecilie Copenhagen’s collection, storage and usage of your personal information.
You may at any time contact us at [email protected] to obtain a copy of the personal information we have registered about you. In addition, you can always ask us to rectify incorrect information, delete or raise an objection to or limiting the processing of your information. If you have any questions about our processing of your information, you are also welcome to contact us at the above email address. If you would like your entire Cecilie Copenhagen account to be deleted, send an email to the above email address at any time, asking us to delete your account.
Should you wish to lodge a complaint about our processing of your information, please contact the Danish Data Protection Agency.
Statistics and analysis of traffic on www.ceciliecopenhagen.com
Cecilie Copenhagen maintains statistics about which areas of the website our users visit and what products are users’ favourites. These data does not contain personal information. The collected data gives us knowledge about how users use the website. This information is used to improve the website. We cannot see where you are visiting from or where you surf to on the Internet when you leave our site. We do not sell or in any other way disclose information about our users’ use and navigation of our website and we neither sell nor distribute information about your purchases to a third party.
Other marketing measures
We would like to point out that the use of your personal information for the sending of marketing material will only take place if you have previously submitted your explicit consent, unless the Act provides for the possibility of that we can contact you without you having given us your consent first.
Disclosure to other data controllers
Your personal information will not be disclosed to a third party without your permission. However, under certain circumstances and in accordance with legislation, we may be required by law to disclose information to public authorities or the police. For example, we are required to disclose information to the police in cases of suspected credit card fraud.
Handover to other data processors
Information for use in the product delivery is handed over to the shipping company that Cecilie Copenhagen is using. Your personal information is also passed on to Cecilie Copenhagen’s partners who provide services on Cecilie Copenhagen’s behalf, such as in connection with the sending of newsletters. These partners only process personal information on Cecilie Copenhagen’s behalf and in accordance with Cecilie Copenhagen’s instructions.
In the case of restructuring or the total or partial sale of the company, any connected disclosure will be in compliance with legislation that is in force at that time, concerning the processing of personal data.
Deletion of personal information
We delete your personal information when we no longer need to process it in order to fulfil one or more of the purposes as stated in 4 above (how we use personal information). The information may, however, be processed and stored for longer than this, in an anonymised form.
We have implemented security measures to ensure that our internal procedures are compliant with our high security standards. We thus endeavor to protect the quality and integrity of your personal information.
You are entitled to gain insight into the information that we process about you (subject to certain statutory exclusions). You are also entitled to raise objections to the collection and further processing of your personal information. Furthermore, you are entitled to have your personal information corrected, deleted or blocked, in accordance with relevant regulations You are additionally entitled to obtain information about yourself that you have given to us and to have this data transmitted to another data controller.
Revocation of consent
You may revoke any consent that you may have given us. We will then delete your information, unless we are able to continue processing on some other basis. If you would like to revoke your consent, please contact us at [email protected].
Links to other websites etc.
Our website may contain links to other websites or to integrated web sites. We are not responsible for the content of other companies’ websites or for their practices in connection with the collection of personal information. When you visit other websites, we encourage you to read in the site owner's policy for the protection of personal information and other relevant policies.
Alteration and deletion of information etc.
If you would like us to update, amend or delete personal information that we have registered about you, if you would like access to the personal information that is processed about you, or if you have inquiries about the above guidelines, please contact us at [email protected].
You can also write to us at the following address:
Cecilie Copenhagen A/S
Bredgade 34e, 4.sal
1260 Copenhagen K
How to lodge a complaint
If you would like to lodge a complaint about the processing of your personal information, please contact us by telephone or email, as presented above. You can also contact the Danish Data Protection Agency at Datatilsynet, Borgergade 28 5, DK 1300, Copenhagen K, Denmark.
8. Cookies policy
Cookies are small information units - bits of information - which a website can place on your computer's hard disk, on your smartphone or other electronic equipment with memory. Cookies contain information that the website uses to make communication between you and your web browser more efficient. Cookies are standard technology on the internet and are also used on this website.
"Session cookies" are temporary bits of information, which are deleted when you exit your web browser. Session cookies are typically used to improve navigation and to collect web statistics. This website uses session cookies.
"Persistent cookies" are more permanent bits of information that are stored and remain on your computer until they are deleted by you. This type of cookie stores information on your computer for a number of purposes; such as saving your passwords. Persistent cookies delete themselves after a certain period of time but are renewed each time you visit the website. This website uses persistent cookies.
For information about these services and applicable cookie policies, please visit the individual service provider’s website. You can always get information on how to remove cookies by visiting this site: http://www.allaboutcookies.org/manage-cookies/clear-cookies-installed.html.
Alternatively, unwanted cookies may be removed through your browser settings. Under browser settings, you can also remove individual cookies or all cookies saved by your browser. If your browser is set up to deny the access of cookies, please be aware that there may be certain functionalities on websites that you will be unable to use. If you use a computer with a newer browser, you may remove your cookies by using the keyboard shortcut: CTRL + SHIFT + Delete.
All Danish websites are under an obligation to inform users about the cookies that are placed on the users’ devices. The information must be in accordance with the Executive Order on Information and Consent required in case of Storing or Accessing Information in End-user Terminal Equipment, (in Danish Bekendtgørelse om krav til information og samtykke ved lagring af eller adgang til oplysninger i slutbrugerens terminaludstyr "Cookie-bekendtgørelsen").
9. Alteration or amendments to the Terms & Conditions
Cecilie Copenhagen A/S reserves the right to make changes on www.ceciliecopenhagen.com, policies, and these Terms & Conditions at any time without prior notice. Your usage of www.ceciliecopenhagen.com and your orders will be subject to the policies and the Terms & Conditions in force at the time that you use www.ceciliecopenhagen.com or that you order products from Cecilie Copenhagen A/S. If any of these conditions is deemed invalid, void or for any reason unenforceable, such condition will be deemed severable and will not affect the validity and enforceability of the remaining conditions.
10. Governing law and venue
These Terms & Conditions are governed by Danish law, however, excluding (i) any rules concerning choice of law and (ii) the UN Convention on Contracts for the International Sale of Goods (“CISG”). Any dispute between Cecilie Copenhagen A/S and the customer will be subject to the jurisdiction of the ordinary courts of Denmark, at Cecilie Copenhagen A/S’s then-current venue.
11. Force Majeure
Cecilie Copenhagen A/S cannot be held responsible for any delay or failure to comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause which is beyond our reasonable control, including but not limited to failure or breakdown of telecommunications networks and lines, regulations by government authorities, lock-outs, strikes, labour unrest or disturbances, blockades, traffic accidents, accidents, piracy, embargo, government requirement or interference, infrastructure breakdowns, insurrections, perils of navigation, natural disasters, epidemics, pandemics, acts of terrorism, explosions, fires, floods, storms, fire storms, sabotage, hostilities, vandalism, damages caused by computer virus, hacking, war, civil wars, riots, military action, nuclear disaster or contamination, custom inspections, bad weather or lack of delivery from suppliers.
12. Complaint related to purchase
Should you wish to register a complaint regarding your purchase, please contact us at [email protected]. Should we not succeed in finding a suitable solution, the complaint can be submitted to Konkurrence- og Forbrugerstyrelsen, Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby at [email protected]. You can also submit your complaint using the EU Comissions online complaint portal http://ec.europa.eu/consumers/odr/, this is however mostly relevant for customers residing outside of Denmark.